Feature Requests

Need the option to use ring schedules I've created for other teams. Creating the same ring schedule over and over for multiple teams seems unnecessary. Should be able to see all previously created schedules in my company in the "View List" tab.

How can we make it possible to transfer to Individuals without Expert Connect.

We would like to be able to control call recording functionality on a per team basis instead of all or nothing which we have today.

Id like to be able to see time tracking in the insights report. Currently I can only get this data via the export from the dashboard export list option

Hello Team, I hope this message finds you well. I would like to suggest adding a segmentation column to the ticket view on the dashboard. This enhancement would significantly benefit our teams by streamlining the identification of customers and their registered segments, based on business line or customer portfolio. Given that the dashboard already supports a certain level of customization, would it be possible to consider implementing this improvement? Thank you in advance for your attention.

The ability to pause a call recording during a conversation if the customer is about to share confidential information such as bank / credit card numbers.

Don't require a phone number to sign up new advisors. We use our X-ID's to log in, why can't we just use those to add new advisors to our teams. This would allow any Dealership employee who isn't issued a company phone to sign up without using their personal phone number.

Is there any way to add a sound when receiving a text notification like we do with phone calls? Sometime I don't see when a customer has responded to a text if my ExpertConnect App is not constantly on my screen.

Add model number beside tittle. make filter to search only them models

In a call tree, indicate if specific slot is selected to send the call to voicemail.