Feature Requests

Similar to what can be done on an Iphone, when the incoming call screen appears, having the ability to send a text message stating you are unable to take the call but will call right back, instead of the call being transfered to a rollover team.

Having the ability to have pre-loaded message templates that fit dealers business and customer needs. This allows dealers team members to communicate consistently and more efficiently with customers. This would support parts, service and sales initiatives with customers.

Would it be possible to make this happen?

Merging of contacts is a necessity. Selection of multiple entries for the same person where they have a landline, mobile and email address that needs to be placed under the one contact.

Create a function to hold down on a ticket and enable radio buttons on the side of the tickets in current view so that user can manipulate multiple tickets at once.

Be able to identify land line numbers so they are not included in broadcast messages. Currently there is a limit on number of broadcast numbers and having land line numbers take up a slot doesn't help.

Have found that videos for Apple or Android are of very poor quality. When the customer sends direct to my phone it is clear. An example would be ticket #5189747. When the customer sent it direct to a phone number and not expert Connect it was extremely clear.

Some individuals are on multiple call trees. In order to remove them, then you must edit each one they are on. Instead, there should be a way to remove them from the list.

Nice