Feature Requests

The mobile app has the possibility to ring another team within an organisation from the app so useres are desk based and don't use there mobile phones or do not have mobile phones. It would be good for advisors to ring other advisors directly within Expert Connect.

Option to upload a list of customers to be able to create a ticket through the upload for campaigns. Like broadcasts but need to open the ticket for a campaign like Fill the Shop. Need to be able to assign to a team for management, set a priority level, etc. through the upload.

Hi, When a client responses to the Broadcast message by a simple text message, e.g. "I m interested", there is no information in the ticket that it s an answer to a Broadcast which may be confusing to our advisors. Is theere an option to change it?

Be able to see the same call functions as we see on the app when connected to Apple Car Play or Android Auto. i.e. seeing who is calling, transferring calls, etc.

When transferring a call to another advisor that advisor doesn't know that it is a transfer. The ability to see that it is a transfer and not an incoming call to the team would be ideal

Shared view for a dealership to see all tickets that advisors are clients on with John Deere teams like the PDC PSS support teams.

Be able to change the ring tone that an iPhone plays whenever there is a call coming to the EC line.

Need the ability to call internally to our other locations by dialing their department expert connect phone number from our department expert connect phone number. Currently no option to make inter-company phone calls from one to another. Doesn't make much sense to not be able to communicate with our other locations using expert connect

Be able to set a reminder alert if after a certain period of time (30min) a ticket hasn't be assigned to an advisor.

It would be nice to be able to customize the voicemail for each individual advisor. That way if a call is transferred and the advisor cant answer the customer knows they have reached the person they were wanting to talk to.