Pause Call Recording | Voters

Pause Call Recording

Mark Curtis

The ability to pause a call recording during a conversation if the customer is about to share confidential information such as bank / credit card numbers.

Created by Josie Bowman

September 15, 2023

Chris Seifert

Definitely in agreement on this one. Otherwise, we are needing to delete out the entire conversation (Or the whole ticket if they text it to us) and no longer have trackability of the customer consenting to the charge. This could cause legal trouble on the back end as well.

Heidi Clemens

This is also a problem in the US according to the PCI Security Standards Council. According to PCI security standards, Sensitive Authentication data cannot be retained.

Matt Thompson

We must be able to pause call recording in the UK under the PCI compliance rules when taking credit card details in the UK.

Payton Douglass

Merged in a post:

Call recording by team

Ryan Heuven

Have the ability to disable call recording by team, not by dealership. Also the ability to pause call recording would be great

February 6, 2024

Phil Gregg

Legality in UK for all credit card details