Admins can now edit the first name, last name and John Deere User ID for advisors and managers on the account. Admins are encouraged to review and update user profiles as necessary to maintain accurate records within ExpertConnect.

Managers or Admins can now customize the default message that appears when a QR code is scanned.

We are excited to announce significant enhancements to the ExpertConnect Support form, aimed at streamlining the support request process. These improvements are designed to gather critical information more effectively, ensuring that support tickets are resolved in a timely manner.

Mandatory fields have been introduced to ensure that users provide all necessary information before submitting a ticket, minimizing delays caused by incomplete submissions.

Users will now be able to see more than 10 results on the Web Dashboard when searching for a contact.

We are excited to announce a new feature in the EmailHub settings that allows Managers and Admins to toggle the "Prevent Archived Tickets from Being Reopened" option. This enhancement aims to improve team collaboration and customer support efficiency by ensuring that any email tickets in an archived state will not reopen upon customer responses but instead create an new unassigned ticket.

We are excited to announce the introduction of a new chat bot feature in ExpertConnect, located in the lower right-hand side of the screen. This enhancement is designed to provide users with quick access to information and support, allowing them to ask questions and receive immediate answers.

The chat bot is aimed to helping users find the information they need without having to navigate through multiple pages or wait for support assistance.

The introduction of automated work order status messages sent directly to customers. This new feature aims to improve communication and transparency regarding work order progress, ensuring that our customers are kept informed every step of the way. Please read this help article for more information.

Please note that this is available for R4 dealers using Equip/Service Delivery as a business and work order system.

Ticket activity has been enhanced for better visibility, making it easier to distinguish between messages, calls, and other ticket activities.

Users now have the ability to search for custom recordings, making it easier to quickly locate the recording you are looking for.

Users can quickly filter and sort tickets by organization, reducing the time spent searching for specific tickets.