Changelog
Follow up on the latest improvements and updates.
RSS
A new box was added called Record Only Known Work Order Statuses to Ticket.
When checked, ticket activity will only show for a work order status created in the templates set up of work order notifications.
This is currently only available for US dealers.
You can now select your default team to populate in Service Center automatically.
This integration is disabled by default. We recommend enabling once your machine monitoring team has onboarded to ExpertConnect.
new
Ticket Stats
We’ve made a small change to the stats display. You’ll now see a timestamp under the stats showing when they were last updated.
Admins
and Managers
can now see more than just their own calls!Previously, the Calls page only showed calls from teams you were part of. Now, just like the Tickets page, you can switch between:
My Calls – calls you're directly involved in
Team Calls – calls from your teams
All Calls – every call across the organization
This makes it easier to stay informed and support your teams more effectively.
In team settings, there is a new toggle to change the logic behind call transferring.
If disabled - a transferred call reassigns to the new advisor but stays assigned to the team the call originated from.
If enabled - the transferred call reassigns to the advisor and the advisor's default team.
The updated
JDE Insights
now aligns with the JDE Platform
, featuring:- New survey namesand adefault month-over-monthview for quick trend tracking.
- Continued access toDealer Experience scores by location, top themes, and comment insights.
- Repeated PINsin Survey Comments just mean multiple comments—not duplicate surveys.
- Data updates are one day behind the JDE Platform—check the Update Through Dateto confirm.
- The Case Managementtab is temporarily removed and will return soon asClosed Loop.
You can now send a message—via SMS or WhatsApp—right from the ticket creation slide-out on the dashboard. A new “Public Message” box has been added at the bottom, just type your message there, and it will be sent as soon as the ticket is created—no need to open the ticket afterward. This is currently limited to the web dashboard only.
We’ve added the Delivered status to messages sent from the iOS App—just like on Android. This means you’ll now see confirmation when a message has been successfully delivered.
In the latest app release, we have added the ability to swipe left/right to toggle between the ticket activity and ticket details tabs.
We have added the ability to easily reassign the contact, advisor, or team from inside the ticket. When the icon is clicked, the Reassign Ticket box will pop up on the right side of the screen
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