Changelog
Follow up on the latest improvements and updates.
RSS
Groups wanting to set a separate automated response in the web widget for After Hours messages can enable an After Hours response that will send to customers during set hours in replacement of the business hours automated response. Please read this help article for more information.
Machine Monitoring Specialists can now create an ExpertConnect ticket in eMD! Select
Send to ExpertConnect
to choose the customer to create your ticket with to seamlessly begin communicating with them. Read more here. 
improved
Login Page Improvement
The ExpertConnect login page has been refreshed to better show advisors the option to login with their John Deere credentials instead of receiving a code to their phone. Please read this help article for more information.
With ExpertConnect's new PoPS integration, dealers can create and push a segment of contacts to ExpertConnect directly through PoPS. Follow the workflow in our PoPS and ExpertConnect help article here.
This feature is only available for dealers Region 4. Global access to come later this year.
The addition of multiple email forwarding addresses allows advisors to easily manage and organize incoming emails inside ExpertConnect. Please read this help article for more information.
improved
Rotating Pictures
Screenshots can now be rotated, making it easier to view pictures that customers have sent.
improved
Broadcast Status Improvements
We have added two additional broadcast statuses, Failed and Pending by Opt-In. Please read this help article on what each status means.
A new requirement has been introduced where Ticket Tags are now included as part of the criteria for closing a ticket. This enhancement aims to improve ticket management and ensure that all relevant information is properly tagged and documented before a ticket can be closed. Read this help article for more information.
With the new global search feature in ExpertConnect, users can find relevant information, previous solutions, and insights faster and more efficiently than before. Quickly find and sort through ticket details and activity through the search bar. Read this help article for more information. 
Account Managers and Admins can now access the JDE Insights tab from the Insights page in ExpertConnect. Read more on Insights here.
*This feature is currently only available for R4
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