Feature Requests

The ability for each advisor to customize their own ExpertConnect notifications including what notifications they want to receive, when, and how (app, SMS, email, etc.)

The ability to pause a call recording during a conversation if the customer is about to share confidential information such as bank / credit card numbers.

Create additional permission levels that allow an Advisor to be a Manager of a specific team, but not all the teams for the entire company.

Need the option to use ring schedules I've created for other teams. Creating the same ring schedule over and over for multiple teams seems unnecessary. Should be able to see all previously created schedules in my company in the "View List" tab.

It would be nice to be able to speak to the advisor you want to put a call through to before they speak to the customer, that way you can give them any other details of the ticket and know what is going on before they start talking to the customer.