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Feature Requests

Under Review

Pause Call Recording

Feature Requests

Warm Call Transfer (speak to other advisors before transferring)

Feature Requests

Team-Specific Manager

Feature Requests

Customizable Notifications for Advisors

Feature Requests

Planned

Click on Notification to Open Ticket

Feature Requests

In Progress

Could we please add a feature on the dashboard that will show which help tickets have been responded to from the customer? Our old system we could tag help tickets that we were waiting on a response.

Feature Requests

Different Color Lines

Feature Requests

Enhancement to Mark a Notification as Unread like Outlook

Feature Requests

Adding @Mention to Ticket

Feature Requests

Advisor X-ID signup

Feature Requests

Stop moving closed tickets to the top. Highlight tickets with messages that haven't been seen.

Feature Requests

Feature Requests

Bold Lines with New Chat Updates

Feature Requests

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