Customizable Notifications for Advisors | Voters

Customizable Notifications for Advisors

under review

Josie Burgett

The ability for each advisor to customize their own ExpertConnect notifications including what notifications they want to receive, when, and how (app, SMS, email, etc.)

April 25, 2022

Hayden Kitching

I agree that everyone on the team needs a notification for a new ticket or anyone who is watching a ticket needs a notification everytime something happens on that ticket. However, If I am the one creating the ticket and setting myself as the watcher of a ticket I do not need to be notified that I just created a ticket and assigned myself as the watcher. We need to be able to customize these for different situations and scenarios.

Martin de Vries

Totaly agree with this, our staff is now overloaded with notifications and paying less attention to messages and some accidentally ignore tickets when it is assigned to them.

Brady Radel

I would agree to customizable notifications, I am currently on the Android beta (that doesn't have any notification options other then text and only text) as I now receive about 20 texts a day in the off season.

Josie Burgett

Merged in a post:

Customize SMS Notification Preferences

Graham Burton

need ability to stop SMS notifications to advisors for every ticket opened, only want advisor to be notified when ticket is assigned to them

February 12, 2024

Ian Zimmerman

marked this post as

under review

Marco Collina

Merged in a post:

Email Notifications

Allen Otterspoor

Ability to send notifications for updates on tickets and new tickets to send to an email address. This feature would require the ability to be set by user.

February 14, 2023

Josie Burgett

marked this post as

planned

Josue Hetu

Just give the option and let manager decide

Philip R.

I am neutral on this.

sometimes we need to have a second or third person to see tickets incase one is unseen or missed by advisor it goes to.