ability to answer calls with the ear bud or headset | Voters

ability to answer calls with the ear bud or headset

Mike Kubczak

Would like to have the ability to answer calls with the ear bud or headset rather than have to run back to the computer. log in at times, before being able to actually answer the call.

April 2, 2024

Madelyn Johnson

Merged in a post:

Ability to answer calls from headset. Headsets can answer teams calls by pushing a button on many headsets. How can this feature be added to ExpertConnect?

John Crumbaugh

November 17, 2025

Victor Kostyk

Nicholle Axser-Keo Cheri K I believe this has been a long time ask for an update already on the roadmap / request board to eventually be implemented.

Todd McCann

have voted for this but would like to add to the urgency as well.

we are testing teams as our phone system, and it doesn't see the EC dashboard as another communication program, so when on an EC call and someone calls you on teams, it basically takes over the headset while ringing (muting the mic and speaker part). When on a zoom call, Teams doesn't interrupt as it sees the headset as busy or in a call, where with EC it doesn't see it as in a call.

Jack Samways

when is this going to get activated technology is there surely ?? we are falling behind with a simple software issue that basic bluetooth devices and programs already have .... please!!

Chris Seifert

This has been one of the most requested features by our parts department. They are extremely disappointed to need to go back to their computers to answer. This has been a step backwards from our VOIP system for those already using headsets.

Jack Samways

when is this going to get sorted ? it works on every other device or bluetooth headset but the software doesnt let us do it , we are using this all day everyday , just need to press a button on headset and your on the call?? we are behind in technology here

Meghan Fisher

Merged in a post:

We need to be able to pick up calls from bluetooth devices

Manuel Pataca

We want to pick up calls from the application from the headphones without having to go to the computer.

February 21, 2025

Jordan

There is no setting in ExpertConnect that allows headset control. No matter what site settings are allowed, there is no way to answer calls by pressing a button on the headset device. We use ring central for our current VOIP phones, there is a setting in there that allows headset control. I have attached an image of that setting. Please make this quality of life feature available.

Jack Samways

i have a blutooth headset that works the call button when seperately connected to phone but using google chrome and expert connect will not allow the pick up/ end call button to work

Scott Hamilton

This does not work when using the phone instead of the computer

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