Feature Requests

Is it possible to include Sub tag details on the ticket tag summary or have the option to have it visible if requested by clicking a check box.

Have the ability to see if the farmer or another Advisor has read the information sent in a ticket.

We need the ability to rotate pictures when someone text a picture in.

When submitting a CCMS case what would normal be the subject line in CCMS is the "Complaint/Symptoms/Specific questions" line. Please add a subject line and a complaint line. This confuses CCMS or we can't fill in enough information into that line due to 250 character limits.

Add additionel message delivery statuses (undelivered, delivered, Read) similar how WhatsApp uses the Checkmarks.

We need to be able to slide and drop an attachment into the message field and into resolution field

Today, private notes are only available for tickets that have phone numbers saved to the contact. Would be helpful to have the private note option for email only tickets.

It would be good to be able to preview an image before sending to confirm the correct one is being sent. Had this happen when using the copy-paste method.

Would be great to have separate tab or private/internal notes rather than the tick box for 'Private' as this would make it much clearer what is being sent to the customer or not.

It would be great if u can choose yourself on the watch option list on a ticket as an advisor.