Set Private Message as Default | Voters

Set Private Message as Default

complete

Brandon Uhrich

Set the "Private Message" box in a ticket to default to private message instead of public message. So we would only have to click that box if we want to send a public message.

January 9, 2024

Cheri K

updated the status to

complete

View Changelog for more information.

Cheri K

updated the status to

open

Payton Douglass

updated the status to

closed

Josie Bowman

Merged in a post:

Ability to Set Private Notes as Default Message Type

Will West

would be great if private notes were default instead of having to click the tab to make it private notes . could be mistaken by tech and sent where its not private if tech doesnt know any better or forgets .

April 3, 2024

Tim Rice

Better yet, make it user-configurable.

Tim Rice

YES. 100%