View Ticket Details as Customer on Ticket
complete
Keith G.
When you create a case as a customer, you fill out the details. Once submitted, you can't see or edit the details. Why would the person who originally creates them, not be able to see them. I don't think they should be able to add to them like an advisor can, but either it should show up for the customer/tech to see, or auto populate into the chat for them to reference later. My only experience with it is on a ticket with the ExpertConnect team, but I know if I was a tech it would bug the hell out of me to not see what I originally posted.
M
Meghan Fisher
complete
Keith G.
Meghan Fisher - What did they change on this? It is marked as complete, but in a ticket I have with EC, as a customer, all I can see is the title. I can't see the summary/details. On the phone app I only have the chat box and the only option is to close it, no details, summary, or the resolution. Would that be different for a customer/tech for us?
M
Meghan Fisher
Keith G. Please see this changelog post for more information and reach out via a support ticket if you have additional questions. https://feedback.agrisync.com/changelog/issue-summary-improvement