Feature Requests

The ability to pause a call recording during a conversation if the customer is about to share confidential information such as bank / credit card numbers.

It would be nice to be able to speak to the advisor you want to put a call through to before they speak to the customer, that way you can give them any other details of the ticket and know what is going on before they start talking to the customer.

Create additional permission levels that allow an Advisor to be a Manager of a specific team, but not all the teams for the entire company.

Ability to loop in other advisors or farmers when a ticket with an @mention as you would in Microsoft Teams or other types of software. Would help to help other advisor visibility on a particular ticket