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Feature Requests

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Feature Requests

What features should we add?

settings for vacations and public holidays

be able to make settings for vacations and public holidays across all teams. Currently, this can only be done per team.

ability to answer calls with the ear bud or headset

Would like to have the ability to answer calls with the ear bud or headset rather than have to run back to the computer. log in at times, before being able to actually answer the call.

Team-Specific Manager

Create additional permission levels that allow an Advisor to be a Manager of a specific team, but not all the teams for the entire company.

Payment feature enabled in canada

Can we please have the payment feature to be able to use in Canada. this is a great assest to out customers and we are unable to use

Could we please add a feature on the dashboard that will show which help tickets have been responded to from the customer? Our old system we could tag help tickets that we were waiting on a response.

In Freshdesk we could tag a tickets status as waiting on customer, waiting on third party, etc. This would revert back to open when they replied back and a notification would appear showing this.

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