We would like to be able to give our callers the option to go to a voicemail during the call tree. This would be for our on call ring schedules as some customers call outside of hours when it is convenient for them but not necessarily because it is an emergency. We would like to present them the option to press a button to connect to an advisor if it is an emergency, or to press a button to leave a voice message. Currently the call tree will go to voice message if no button is pressed but only after playing the "Press 1 for ..." 3 times which is inconvenient to the customer and will just make them press the button to connect to the advisor.
