Turn off contact autosave and sync with business system
William Fogelsanger
We are having an issue where customers contact us through online widgets and mistakenly type their phone numbers incorrectly. The system will autosave them as a new contact with the incorrect information, regardless of whether they are already listed as a contact with same name and correct phone number. Dealer needs control on who to save and not to save because now we don't know how many contacts may have been autosaved with incorrect information. Would be nice if it synced with the dealer's business system, and then anyone outside of that list would go into a queue with the dealer having the option of whether or not to save them as a new customer in EC.
William Fogelsanger
I would add that EC should sync with the customer information on the dealer's business system. And if changes need made to customer contact information, it has to be done in the dealer's business system first, and then the changes would sync over to EC. The problem of editing customer information in EC is that the business system never gets updated, or vice versa. Need these two to be in sync, with the priority source being the only source where editing can occur. This way, only one source needs edited, therefore eliminating human error and double work.