Transfer Ticker after Inactivity | Voters

Transfer Ticker after Inactivity

Rainer Pedrozo

We would like the implementation of ticket transfer due to inactivity. For example, if a ticket is assigned to the Parts group and no one attends to it after 1 minute, it should automatically transfer to a consultant or another specific group.

Created by Marco Collina

October 23, 2024

Victor Kostyk

I like this idea! Honestly, I think it should go back to the person who originally transferred it to deal with, and make sure is taken care of. Whether it be a transferred call / or just a reassigned team as you suggested.