A built-in timer feature within each service ticket that allows users to set custom reminders—whether it’s to follow up with a customer, check the status of an ordered part, or provide an update by a promised time.

Whenever a timer is set, a dedicated note section appears where users can write the reason for the reminder. For example, if a customer requests an update in 48 hours, you can set the timer and leave a quick note like “Customer requested a status update on hydraulic pump delivery.” When the timer goes off, you’re instantly reminded with full context—no digging through old emails or notes.

No More Missed Follow-Ups: Never forget to check in with a customer or vendor—timely communication builds trust and prevents escalations.

Increases Accountability: Every timer has a purpose tied to a written note, so everyone knows why it was set and what needs to be done.

Streamlines Workflow: Keeps your to-dos organized directly in the system, reducing the need for outside apps or sticky notes.

Improves Customer Experience: Staying on top of follow-ups shows professionalism and care, helping you retain more business.

This small feature can make a big impact by eliminating dropped balls and creating a more reliable, proactive process.