William Fogelsanger
  1. When creating dealer tags or custom team tags, we need an option to select which teams to apply them to. Right now, the system applies dealer tags to all teams, while custom team tags need created in each individual team. But then, issue #2 comes into play...
  2. If you create the same set of tags for two different teams, then try to search by those tags, the system doesn't recognize the tag names as being the same. It just grabs them at random. Therefore, tracking is not accurate.
  3. Subtags need to automatically apply their main tags. Example, if we have a set of Service tags and a set of Sales tags both with a sub-tag of 'won' or 'lost', there is no way to accurately track, search, or categorize which tickets were tagged 'won' or 'lost' for sales or service, unless the advisor also checked the main tag box.
  4. Admins need the ability to delete tags. When deleting a tag, the admin should get prompted to assign a replacement tag on tickets that were tagged using the tag that is about to be deleted. That would allow dealers to develop their ticket tagging strategies while maintaining trackability.
  5. If a ticket has an autotag applied, that should not bypass the 'ticket tag required' setting for that team. Meaning, the system should still require the advisor to apply a tag before closing out the ticket. The system should recognize the difference between an autotag and an 'advisor-applied' ticket tag.