The posibility to ring another Team or Advisor from the desktop app | Voters

The posibility to ring another Team or Advisor from the desktop app

Rich Allard

The mobile app has the possibility to ring another team within an organisation from the app so useres are desk based and don't use there mobile phones or do not have mobile phones. It would be good for advisors to ring other advisors directly within Expert Connect.

November 12, 2024

Anthony Mule

Agreed, currently anyone using the web/desktop can not place calls to another store's team. Only a text-only ticket is available, which adds an unnecessary step. (Having to wait for someone to assign the ticket and respond).

Victor Kostyk

You can do this by creating a voice ticket with the Advisor you wish to speak to.