Stop moving closed tickets to the top. Highlight tickets with messages that haven't been seen.
in progress
I
Ian Zimmerman
in progress
This concept is very similar to https://expertconnect.canny.io/feature-requests/p/bold-lines-with-new-chat-updates. We have started work on improving notifications and phase 1 is instituting the concept of Read/Un-Read messages (highlighting tickets that haven't been seen). More to come.
J
Jack Samways
it cant be difficult whatsapp is already doing this so the technology is there , why cant EC just do this ??
H
HENNEQUIN GUILLAUME
I completely agree with you, it lacks a visual to allow you to see that it has not been read or something.