Stop moving closed tickets to the top. Highlight tickets with messages that haven't been seen.
complete
I
Ian Zimmerman
marked this post as
complete
We are excited to introduce the concept of a Read and Unread tickets within our web and mobile applications!
This is on a personal level so what is Read/Unread for one will not be the same as another.
With this also comes the ability to filter all Unread tickets to easily see what you might have missed.
There are two different places you can manually mark a ticket as Read or Unread. In the Actions area on the dashboard and you can also do this in bulk by selecting the tickets and the dropdown for Bulk Actions.
I
Ian Zimmerman
Heads up everyone!
Next week (Dec. 17th) we’re rolling out a new feature centered around the concept of Read/Unread tickets. Stay tuned for more details!
v
victim
hello
L
Lance Gipson
It's annoying when you see a notification and it's only letting you know that the voice recording is now posted. No need for that to send a notification.
I
Ian Zimmerman
marked this post as
in progress
This concept is very similar to https://expertconnect.canny.io/feature-requests/p/bold-lines-with-new-chat-updates. We have started work on improving notifications and phase 1 is instituting the concept of Read/Un-Read messages (highlighting tickets that haven't been seen). More to come.
J
Jack Samways
it cant be difficult whatsapp is already doing this so the technology is there , why cant EC just do this ??
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HENNEQUIN GUILLAUME
I completely agree with you, it lacks a visual to allow you to see that it has not been read or something.