Status: Addition - Awaiting Response
C
Cory Cook
Context: We're a dealer that uses Expert Connect internally to manage IT tickets.
Issue:
We find that it can sometimes be difficult to tell which tickets we need to active, and which are waiting on the staff member to respond.
We feel that an 'Awaiting Response' status would help us isolate exactly which tickets require an action from the advisor.
C
Chris H.
I like this. Would be great if these could be unassigned from the advisor. When the customer responds they change status "response received" and assigned a higher priority automatically.