Reminder for Unassigned Tickets | Voters

Reminder for Unassigned Tickets

Josue Hetu

Be able to set a reminder alert if after a certain period of time (30min) a ticket hasn't be assigned to an advisor.

April 18, 2022

Des Carroll

This is a must for differentiating with your top 10 clients.

Nicole M

If this could be done by choosing the priority level, so it stays if the ticket needs to be reassigned. The person is able to get a notification.

DAVID THIESSEN

Be able to set alert to additional team members (work/life balance) that additional tickets are open after 3-5 unassigned tickets have populated so team members with day off don't have to continually watch the app.

Payton Douglass

Merged in a post:

Reminder for Notifications

Notification reminders on the app.

April 10, 2024

Meghan Fisher

Merged in a post:

Recurring App Notifiation

Amanda Moore

Have the ability to get repeat alerts from app if a ticket hasnt been dealt with. Thinking afterhours situation if a call was missed, getting a recurring notification from the app every X minutes to notify a user that there is new activity

October 30, 2023

Kurt Banwart

Merged in a post:

Open Ticket Email Reminders

Josie Burgett

Have email preferences that would allow you to send an email every morning with open/unassigned tickets.

March 14, 2023

Kurt Banwart

Hey everyone - we definitely understand the need to be notified if a ticket is left unassigned for too long. We're excited to let you know you can now set this up using our latest Zapier template.
Zapier is an automation tool that connects with ExpertConnect to streamline your processes. Simply create a Zapier account and then walk through the setup steps on the template.
👉 Get started at https://zapier.com/apps/email/integrations/expertconnect/1188561/send-outbound-emails-for-new-unassigned-expertconnect-tickets
Reach out to us at ExpertConnectAPI@JohnDeere.com with any questions - we're happy to help. 😊

Jenny Bergeron

Kurt Banwart Is there a free version of this? To use this specific template it says I need to have a monthly subscription...

Kurt Banwart

Jenny Bergeron - I believe you'd need a paid subscription since the free version only allows 2-steps Zaps. Here's Zapier's pricing info: https://zapier.com/pricing
If you decide to move forward with Zapier, there are also several other things you can do. Here are some ideas on how other dealers are using Zapier: 
https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13099/3770599/1705442074898-Final%2BAPI%2BUse%2BCases.pdf
You can also set up these automated reminders using Microsoft Power Automate. Power Automate is included for free on most Microsoft 365 plans.
Here's how to get started with Power Automate: https://help.expertconnect.deere.com/integrations/integrate-with-expertconnect-via-api

Jenny Bergeron

Kurt Banwart Excellent, thank you!

Kurt Banwart

Merged in a post:

Alert

Josue Hetu

As a manager, I need to have a notification when a Ticket has not been assigned since a certain amount of time.

March 10, 2023

Randy