Re-assign Ticket to Advisor's Default Team
J
John Crumbaugh
The re-assign ticket to advisor's default team on a call transfer is a great feature. It is too easy to assign a ticket to an advisor, and not re-assign the ticket to the correct team. I would like to have tickets that are re-assigned to a different advisor, assign to to that advisor's default team.
William Fogelsanger
We have folks that help out at other stores sometimes, so I'd prefer if it would ask when changing advisors on a ticket,
"Do you want to reassign the ticket to this advisor's default team of __(name of default team)______?"
.