Phone Number Category | Voters

Phone Number Category

John Crumbaugh

We still have customers that use landlines. I would like a field that categorizes the number as landline or mobile. This would help tie the two customers together and ensure we understand which number we are using.

December 30, 2025

Nicholle Axser-Keo

John Crumbaugh - We’ve discussed adding a custom field that could be used for that purpose; however, I’m not aware of this specific example being implemented.

John Crumbaugh

Nicholle Axser-Keo - Can you confirm this is a "planned" update?

Victor Kostyk

I believe this is already a future planned update having contacts with multiple numbers together as one. Also, we use "Segments" in a ticket, and created a "Landline" segment to identify those for now.