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Karen Moszkowicz
I like the green dot and I like the unread button. But, when we click the "unread" button, there are unread tickets but no tickets come up as unread. I thought it was a filter to bring up unread tickets.....
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Ian Zimmerman
Karen Moszkowicz: Can you shoot me an email at zimmermanian@johndeere.com with some additional details and screenshots of what you're seeing?
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Ian Zimmerman
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We are excited to introduce the concept of a Read and Unread tickets within our web and mobile applications!
- This is on a personal level so what is Read/Unread for one will not be the same as another.
- With this also comes the ability to filter all Unread tickets to easily see what you might have missed.
- There are two different places you can manually mark a ticket as Read or Unread. In the Actions area on the dashboard and you can also do this in bulk by selecting the tickets and the dropdown for Bulk Actions.
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Ian Zimmerman
Heads up everyone!
Next week (Dec. 17th) we’re rolling out a new feature centered around the concept of Read/Unread tickets. Stay tuned for more details!
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Ian Zimmerman
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Jack Samways
this really needs somehting addressing as more and more we just get messages into the EC number now and you can easily miss via the desktop
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Scott Hamilton
And to not start another ticket. When you request a follow up text after the call it doesn't matter if it is 30 seconds or 5 minutes the system creates another ticket.