Notifications of texts | Voters

Notifications of texts

complete

Eileen Small

We need something very clear to indicated that new communication has happened. Maybe change color or go to a que? It's a thing. Also, the current notification system is not consistent. Sometimes it does not work

May 16, 2025

Karen Moszkowicz

I like the green dot and I like the unread button. But, when we click the "unread" button, there are unread tickets but no tickets come up as unread. I thought it was a filter to bring up unread tickets.....

Ian Zimmerman

Karen Moszkowicz: Can you shoot me an email at zimmermanian@johndeere.com with some additional details and screenshots of what you're seeing?

Ian Zimmerman

marked this post as

complete

We are excited to introduce the concept of a Read and Unread tickets within our web and mobile applications!

This is on a personal level so what is Read/Unread for one will not be the same as another.
With this also comes the ability to filter all Unread tickets to easily see what you might have missed.
There are two different places you can manually mark a ticket as Read or Unread. In the Actions area on the dashboard and you can also do this in bulk by selecting the tickets and the dropdown for Bulk Actions.

Ian Zimmerman

Heads up everyone!

Next week (Dec. 17th) we’re rolling out a new feature centered around the concept of Read/Unread tickets. Stay tuned for more details!

Ian Zimmerman

marked this post as

in progress

Jack Samways

this really needs somehting addressing as more and more we just get messages into the EC number now and you can easily miss via the desktop

Scott Hamilton

And to not start another ticket. When you request a follow up text after the call it doesn't matter if it is 30 seconds or 5 minutes the system creates another ticket.