MOVE SERIAL NUMBER TOWARDS THE TOP | Feature Requests

MOVE SERIAL NUMBER TOWARDS THE TOP

Karen Moszkowicz

I try to add the serial number to the ticket, but when a co-worker calls them back, they do not see the serial number and ask the customer for it.

July 27, 2026

Karen Moszkowicz

WHEN I MOVE THE S/N TO THE TOP, NEXT TIME I LOG OUT IT CHANGES BACK TO IT'S DEFAULT POSITION AT THE BOTTOM. IS THERE A ''Save Setting" option?

Victor Kostyk

This is already an option, see the highlighted green symbol on the top right. Just drag this up to the very top of you're ticket page and let go. This will save you're template settings for tickets. That way you can have the serial number at the top, if they are unable to scroll down to the bottom of the ticket to see the serial number.

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