Login with XID for Customer Role (Technicians) | Voters

complete

Duane Derick

We have all of our Techs using ExpertConnect tickets. They are in as Internal customers and all have and use their XID for most things. Would be more efficient to them if they also could sign into Expert Connect with their XID like an Advisor can!

March 7, 2023

Meghan Fisher

marked this post as

complete

Meghan Fisher

marked this post as

in progress

Keith G.

I wish their Xid would auto populate when escalating to DTAC as well, right now I copy paste from their external ID every time.

Keith G.

I relayed that message to EC last week.