I feel like when the Office Coordinator answers the phone and needs to transfer to parts,service,etc... there should be customizable shortcuts on the screen so they dont have to search each time.
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Chris Seifert
We do have a call tree in place today. Inevitably, customers push the wrong button. It is a much more pleasant customer experience to not have to hang up the phone and retry. I am in agreement that a "Favorites" under transfers would be nice to have. We could then put in our most-selected teams/advisors.
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John Crumbaugh
Why transfer? Have you considered implementing a call tree to allow customers to navigate to the correct department? Ex: 1. Parts, 2. Service, 3. Sales etc.
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Cheryl Edwards
I agree. It takes longer to transfer a call than when we were using land lines, especially when you have several groups or individuals that start with the same name.