I agree with other Managers.. We need to see how long advisors were on calls and how many call they answered throughout an afterhours shift for compensation reasons. Also, would like to have a dashboard at the end of a week that shows which advisors where "On-Call" (some exchange shifts as personal items come up).. This would allow managers to easily compensate shifts actually worked f | Voters

I agree with other Managers.. We need to see how long advisors were on calls and how many call they answered throughout an afterhours shift for compensation reasons. Also, would like to have a dashboard at the end of a week that shows which advisors where "On-Call" (some exchange shifts as personal items come up).. This would allow managers to easily compensate shifts actually worked f

Martin White

April 8, 2025

Jolynn Nissen

Being able to easily sort out call time of in-hours and afterhours within the ticket export would greatly reduce the amount of time we have in data clean up/manipulation to get the information we need.