We need the ability to message multiple people in the same ticket, or create group text/message tickets. Example being if we need to coordinate setting up a time to visit a down machine in the future or set up a date for optimizing a machine, messaging the farm manager, farm owner, and machine operator at the same time with the same message is extremely important. Having to copy and paste the same message over and over or making separate calls sometimes gets missed or inconsistent information is given.