Please enable auto note taking for any additional calls to a customer on the same ticket. Our Parts team often needs to call customers multiple times, and having the 2nd, 3rd, and subsequent conversations summarized, similar to the initial call summary, would be extremely helpful. Ideally each follow up call summary would be appended to the existing Issue Summary section. If possible, distinguishing or timestamping each call’s notes would add clarity(Call 1 summary, Call 2 summary, etc.).