Creating a ticket in connection with the client's text response to the Broadcast | Voters

Creating a ticket in connection with the client's text response to the Broadcast

Patryk

Hi,
When a client responses to the Broadcast message by a simple text message, e.g. "Im interested", there is no information in the ticket that it
s an answer to a Broadcast which may be confusing to our advisors.
Is theere an option to change it?

November 19, 2024

Heidi Clemens

This would be a great feature. Currently, when sending out a broadcast, if the customer responds it seems like just a random text message and contains no context about what they are replying for.

Alejandro

Es cierto, cuando revisas el historial dentro de un ticket no aparece el mensaje que el cliente ha recibido en la transmisión, solo se muestra la respuesta que el cliente ha dado. Incluso el asunto de la transmisión tampoco se transfiere al ticket.