Code hang up calls as hang up, not missed.
Des Thompson
Great idea. Defining hang up and missed in reports will help narrow down issues
L
Lance Gipson
I was complaining about that this morning. If someone calls but does not choose and option in the call tree, and then hangs up, it registers as a "Missed Call", but in actuality they dialed the wrong number, robo call, or butt dialed. We end up calling them back and it was all for nothing. I agree with Jennifer, if those type calls could register as a "Hang Up" or not even register at all instead of showing up as a missed call, that would keep us from having to call back for no reason.