Code hang up calls as hang up, not missed. | Voters

Code hang up calls as hang up, not missed.

Jennifer Heflebower

If I didn't get a change to answer it because they hung up on the auto attendant then have them coded as hang ups not missed.

A week ago

Des Thompson

Great idea. Defining hang up and missed in reports will help narrow down issues

Lance Gipson

I was complaining about that this morning. If someone calls but does not choose and option in the call tree, and then hangs up, it registers as a "Missed Call", but in actuality they dialed the wrong number, robo call, or butt dialed. We end up calling them back and it was all for nothing. I agree with Jennifer, if those type calls could register as a "Hang Up" or not even register at all instead of showing up as a missed call, that would keep us from having to call back for no reason.