We want an automated text to be able to be sent to a caller who calls, hits the call tree, and then hangs up, but we don't want that to have to generate a ticket for the team the call tree is on. We don't want member having to chase hang up calls, but if the caller responds to the text that would be positive forward momentum and be worth generating a ticket.

Currently it appears that you must have generate ticket for missed call toggled on for automated chat responses for when caller hangs up.