Currently, if a caller hangs up on the auto attendant, the system will send the appropriate SMS message back to the caller but will NOT create a missed call ticket. Therefore, making the hung-up call invisible. Only way a missed call ticket is created is if the call goes through auto attendant all the way to voice mail.

Would like to see a missed call ticket created when a caller hangs up in the auto attendant - which would align with the selected SMS reply to the caller.

Even though the team has an auto attendant, we can add advisors to the team to capture these missed calls.