Right now if say Parts in Branch 1 wants to call Parts in Branch 2, there is no way to do this directly.

The "solution" is for an advisor in Parts at Branch 1 to make a ticket with the Parts team in Branch 2, then when the advisor from Branch 2 calls back, the call will go to the Branch 1 advisors personal cell (because we don't give Parts staff company devices).

If you direct call another advisor, it will call their cell, not ring their app.

There has to be a way to handle inter-company calling from inside the ExpertConnect app.