Ticket filters cannot be saved — currently, the user has to set the filter manually every time.Closed tickets are less relevant; the focus should be on unassigned and assigned tickets.

To add a contact, it must first be added to the phone's address book. It is currently not possible to add a contact directly through a ticket.

The ticket tags window should pop up before closing a ticket, as it is now hard to find and add tags manually.

The app is not compatible with Android Auto, which may cause distraction or risk of accidents while driving.

Technicians are not connected to the system, but TCs (technical communicators) are. When a TC wants to call a technician, they have to search through a contact list of over 12,000 entries. It would help to create an additional tab, such as "Company Employees", instead of the current "Company" tab, which is not useful.

If an advisor is talking with a customer through ExpertConnect and receives a phone call, ExpertConnect goes to the background, and the chat becomes inaccessible.

When an advisor is busy and the phone rings, it is not possible to silence the call without declining it. If the call is declined, a ticket is not created, and there is no missed call record, making it impossible to identify who tried to call.

Please improve app.