Admins having the ability to see if new tickets are clicked into? | Voters

Admins having the ability to see if new tickets are clicked into?

Darcy Treble

Would be nice to see if new tickets are being clicked on and not being delt with. this would only be available for the admin only. this would help to see if employees are picking and choosing tickets.

July 29, 2024

Cheri K

Hey Darcy, If we add a note in the ticket that an employee has clicked into the ticket you could get quite a few notes in a ticket that advisors have been clicking in and out of. What would the repercussions of this? Would the actual advisor on the ticket be upset?