Able to use call tree as a Secondary Advisor | Voters

Able to use call tree as a Secondary Advisor

Keith Frank

When we have customers call into the store, if we have an admin at that location they are set as primary advisor, but if she steps away from her desk it would be nice if the secondary advisor could be the call tree versus a group of people.

January 21, 2025

Scott Hamilton

The idea would be using an expert connect team for call overflow from each store?

Keith Frank

Scott Hamilton, right now we are using ExpertConnect for all incoming calls to the store. If we have an admin, they are the primary advisor to take calls, but if she does not answer we have to use a team or individuals for the secondary advisors. It would be nice if you would be able to use the call tree as the secondary advisors. For us the secondary team at the moment is the parts department. But if a customer could call in and have it directed to the call tree, they would be able to pick where to go and not go to the parts department all the time if the admin does not answer.