ABILITY TO PRINT TRANSCRIPT
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Josie Bowman
Merged in a post:
ABILITY TO PRINT TRANSCRIPT
Stephanie Heneghan
ABILITY TO PRINT THE CALL TRANSCRIPT OR TO SAVE IT AS A PDF. YOU CAN ONLY DOWNLOAD THE TRANSCRIPT TO HEAR IT. YOU CAN NOT DOWN LOAD THE TRANSCRIPT TO READ IT. SOMETIMES GIVING THE TECHNICIAN THE PRINT OUT OF WHAT THE CUSTOMER SAID THE ISSUE IS WOULD HELP
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John Crumbaugh
Hi Stephanie,
Is making the technician an advisor and assigning them the ticket or sharing a link to the ticket a solution?