Ability to change communication team in a ticket on mobile app
William Fogelsanger
This request is for the ability to change the communication Team in a ticket on the mobile app.
We have many sub teams, and when transferring a ticket, there is no way to change the communication team to the sub team's default communication number. EC doesn't automatically switch it, so it needs to be manually done.
We can do it via desktop and mobile browser, but there is no way to do it from the mobile app.
Our advisors and admins are sometimes working on the road or remotely and need this capability.
Thanks.