We’re sharing these release notes early so you can review what’s coming this week This will be available May 6th, 2026
Saved Audio Device Preferences remembers your selected headset, microphone, speaker, and ring device even when Bluetooth or wireless devices disconnect and reconnect.
While this capability has already been released, this is the first time it’s being formally communicated as part of our feature updates.
What This Feature Does
Previously, users often had to reselect audio devices after:
- Bluetooth disconnects
- Wireless headset reconnects
- Browser or session changes
With Saved Audio Device Preferences:
- Users can mark audio devices as preferred
- Calls are never blocked if a preferred device is unavailable
The system remembers preferences across sessions unless you clear your cache or logout.
How It Works
In Device Settings (Speaker, Microphone, Ring Device), users will see:
“Prefer this audio device when available”
When selected, ExpertConnect prioritizes that device for future calls.
If a preferred device cannot be found:
- The call still connects using the system default
- The user is informed
- Inbound calls are never delayed or lost
Why This Matters
This enhancement improves reliability for users who:
- Rely on Bluetooth or wireless headsets
- Move between work locations
- Frequently dock and undock
Less troubleshooting, fewer missed calls, and smoother customer conversations.