The Dealership Support View displays all advisor tickets created by your dealership with Deere Internal Teams that use ExpertConnect as their ticketing support system. This gives dealers’ leadership a single, centralized view of ongoing and new support interactions with Deere.
Key Details
- Dealership‑wide visibility
This view is not team‑specific. Tickets are shown across the entire dealership, regardless of which advisor originally created the ticket.
- Role‑based access
Only users with the Manager or Admin role in ExpertConnect will see the Dealership Support View.
- Forward‑looking only
This feature is not retroactive. Only tickets created after the feature flag is enabled will appear in this view.
Why It Matters
The Dealership Support View helps dealership leaders:
- Monitor and track dealer‑to‑Deere support activity in one place
- Improve awareness and accountability around open support tickets
- Gain better insight into support trends
Important Notes
- This view includes only tickets involving Deere Internal Teams using ExpertConnect as a support system.
- Historical tickets created prior to activation will not be included.
