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Feature Requests

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Feature Requests

What features should we add?

Could we please add a feature on the dashboard that will show which help tickets have been responded to from the customer? Our old system we could tag help tickets that we were waiting on a response.

In Freshdesk we could tag a tickets status as waiting on customer, waiting on third party, etc. This would revert back to open when they replied back and a notification would appear showing this.

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