Feature Requests

When an advisor is on a call on their mobile device, they appear to be locked to the call screen. We would like that to be separated so the advisor could look at pictures the customer has sent them or maybe send pictures.

Need to be able to view what team a ticket is assigned to in the App dashboard without opening the ticket.

Need to be able to open up the tickets listed in the customers history to see the details, it currently only shows a list but does not let me open them. And need to be able to merge tickets in the mobile app.

Need to improve the Android app to vibrate properly when getting an incoming call. Currently it only vibrates for the notification of an incoming call instead of vibrating to show the phone is ringing.

It would be nice to have a search bar in the mobile app in the manage tab when searching for a team. As of right now you have to scroll threw all your teams to get to the one you want to manage.

Create a centralized menu for clients that reach out by WA/SMS messages, giving options to which stores or departments to choose from.

The automatic survey text messages after the customer calls the store or my team member calls them they receive these feedback text messages after the call is complete. Some of these customers call the store multiple times a day and are not liking that they receive these after each contact from the store. Seeing if maybe in the future y'all can look into if we could maybe turn these off by contact specific so we could turn these off by contact and not just by as a team in whole.

On mobile tickets can't see organization field. We use the organization field to show what operations center organization the contact is tied to. Would be helpful to see this in the mobile app so we can switch to the correct org on the phone.

Today when I am on a call on the mobile app, I do not have the option to use my keyboard if I call a business with a call tree. It would be helpful to have keyboard access so I can select a number if prompted.